Privacy Policy

We respect your privacy. We collect only the information we need to respond to inquiries, operate reservations and our property, secure administrative tools, and meet legal obligations.

If you have questions about this policy or your personal information, contact us at royalescapeslu@gmail.com, +1 (758) 720-2551, or write to us at Massacre, Anse La Raye, Saint Lucia.

• Website and device data. When you browse our site, our hosting provider may automatically process technical data such as IP address, browser type, and request timestamps to deliver pages securely and diagnose issues.
• Contact and inquiry forms. If you submit a form, we collect the details you provide (for example name, email address, phone number, subject line, and message) so we can respond.
• Reservations. When you request or complete a booking through our site, we collect guest and stay information needed to hold dates and manage your reservation—such as name, email, phone number, number of guests, check-in and check-out dates, suite selection, optional special requests, and related booking references stored in our systems.
• Administrative access. If you use our staff sign-in area, we set a session cookie to keep you logged in until you sign out or the session expires.

• To reply to questions and contact form submissions.
• To process, confirm, modify, or cancel reservations and communicate about your stay.
• To operate calendars, availability, and internal records tied to the property.
• To secure our website and admin tools, prevent fraud or abuse, and comply with applicable law.

We do not sell your personal information. We may share data with trusted service providers who help us host the website, store booking records, send communications, or process payments when you choose a card or other method our team arranges with you. Those providers may only use your information to perform services for us and are expected to protect it appropriately.

Embedded maps or media from third parties (for example Google Maps on our contact page) are governed by those providers' own privacy policies when you interact with them.

We keep booking and guest-related records for as long as needed to manage reservations, accounting, and legal requirements, then delete or anonymize them when no longer required. Contact messages are kept only as long as needed to complete your request and maintain reasonable business records.

Depending on where you live, you may have rights to access, correct, delete, or restrict certain uses of your personal information, or to object to processing. To exercise these rights, email us at royalescapeslu@gmail.com. We will respond within a reasonable time and may need to verify your identity before disclosing or changing booking information.

We use essential cookies for site functionality and, where applicable, an administrative session cookie for authorized staff. We do not use advertising cookies on this site today. You can control cookies through your browser settings; disabling essential cookies may affect how the site works.

Our services are not directed to children under 16, and we do not knowingly collect their personal information. If you believe we have received a child's information in error, please contact us so we can delete it.

Royal Escape Villa is located in Saint Lucia. If you contact us or book from another country, your information may be processed in Saint Lucia and in the locations where our hosting or service providers operate.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Please review this policy periodically; continued use of the site after changes means you accept the updated policy.